At Royal Vastra, we understand that customers may sometimes need to cancel an order.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched, subject to our ability to process the cancellation.

Once an order has been dispatched, cancellation may not be possible.

2. How to Request Cancellation

To request cancellation, please contact Royal Vastra as soon as possible using our customer support contact details.

Please provide:

• Order number

• Customer name

• Registered mobile number

• Reason for cancellation, if applicable

3. Cancellation After Dispatch

If an order has already been dispatched, the customer may need to follow the applicable return process instead of cancellation.

Refusal of a COD parcel may be treated as a failed delivery and may affect eligibility for future COD orders.

4. Refund for Cancelled Prepaid Orders

If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method, subject to payment-provider processing timelines.

5. Orders Already Delivered

Orders that have already been delivered cannot be cancelled. Eligible returns must be handled under our Return & Refund Policy.

6. Cancellation by Royal Vastra

Royal Vastra may cancel an order in circumstances including:

• Product unavailability

• Pricing or listing errors

• Payment verification issues

• Incorrect customer information

• Suspected fraudulent activity

• Delivery restrictions

• Other legitimate operational reasons

If payment has already been received for an order cancelled by Royal Vastra, an applicable refund will be processed.

7. Contact

For cancellation requests:

Royal Vastra
Phone: 9879452948
Website: royalvashtra.com