Return requests must generally be raised within 7 days from the date of delivery.
Requests received after the applicable return period may not be accepted.
A return may be accepted in circumstances such as:
Wrong product received
Damaged product received
Defective product received
Product received with a significant issue attributable to the order
All return requests are subject to verification and quality checks.
For a return to be accepted, the product should generally:
Be unused and unworn
Be unwashed
Be free from stains, perfume, makeup or other marks
Have original tags and labels attached
Include original packaging where applicable
Include accessories, if supplied with the product
Be in resalable condition
We reserve the right to reject a return if the product does not meet the applicable return conditions.
A return may not be accepted if:
The product has been worn or used
The product has been washed
Tags or labels have been removed
The product has been damaged after delivery
The product has been altered or modified
The product has stains, smell, makeup or other signs of use
The return request is made after the applicable return period
The product does not pass our quality inspection
If you receive a wrong or damaged product, please contact us as soon as possible after delivery.
We may request photographs or videos of:
The received product
Product tags/labels
Packaging
Shipping label
The damaged area, where applicable
This information may be required to verify the claim.
After receiving your return request, our team may review the request and determine whether it qualifies under this policy.
If approved, return instructions or pickup arrangements will be communicated to you.
Returned products may undergo a quality inspection.
A refund or replacement will be processed only after the returned product is received and successfully passes the applicable inspection.
Once a return is approved after inspection, the eligible refund will be processed according to the applicable payment method and our internal processing timelines.
For prepaid orders, refunds will generally be processed to the original payment method where technically possible.
The time taken for the amount to appear in your bank account may depend on the payment provider or banking institution.
For Cash on Delivery orders, refund arrangements may require additional customer information or may be processed through an available refund method communicated by Royal Vastra.
Exchange availability may depend on product, size availability and stock.
Where an exchange is offered, the product must satisfy the applicable return conditions.
Where the return is due to a wrong, damaged or defective product attributable to Royal Vastra, return shipping arrangements may be provided according to the circumstances.
For other approved return reasons, applicable return shipping charges may be communicated to the customer before processing the return.
If a refund has been approved but is not reflected within the expected period, please contact us with your order details.
Banking and payment-provider processing times may vary.
Royal Vastra reserves the right to refuse returns, refunds or future orders where there is reasonable evidence of fraudulent, abusive or repeated misuse of the return policy.
For return or refund assistance:
Royal Vastra
Phone: 9879452948
Website: royalvashtra.com
Please keep your order number available when contacting us.